PS5 Error Codes

A running game or application encountered an error and closed. This is one of the most common PS5 error codes and usuall...

The PS5 cannot read a disc or load game data from storage. Common on physical disc versions of the console when a disc i...

Your PS5's internal SSD does not have enough free space to install, launch, or update a game. PS5 requires more free spa...

The console encountered a problem reading system software or application data. Often appears during disc-to-SSD copying ...

An error occurred during a data transfer over the network. Typically means your Wi-Fi connection dropped or was too unst...

A game or application failed to update. The error can appear during automatic background updates or when you manually tr...

An error occurred while loading or updating a game. Often caused by database corruption or a broken game installation - ...

A system-level firmware error occurred while playing a game. Unusually persistent even on up-to-date consoles - reinstal...

Your PS5 is running outdated system software and needs an update before the requested action can proceed. Can also appea...

An error occurred when starting a game on PS5. The game fails to launch and returns you to the home screen. Official Pla...

The PS5 could not read a Blu-ray disc. The disc may be scratched, dirty, or the drive hardware could be at fault.

The game disc you inserted contains content that differs from the game data already installed on your PS5. Common when s...

An error occurred during a network data transfer - most commonly during a PS4-to-PS5 game data transfer. A wired connect...

A communication error occurred while connecting to PlayStation Network. Part of a family of NW- network errors that all ...

The connection to PlayStation Network timed out. Your console reached out to PSN but did not receive a response in time ...

The connection to PlayStation timed out. Similar to NW-102417-5, this is a general network timeout that indicates your P...

The game or application closed unexpectedly because of an error. Typically a crash at the application level rather than ...

The internet connection is too slow or unstable to complete a system or game update. PlayStation Network requires a stab...

The PSN sign-in credentials entered do not match any account. This is a login failure error for your PlayStation Network...

The feature, game, or content you are trying to access is not available for your account due to age restrictions set on ...

Your PS5 must install the latest system software before you can use this feature or access PSN. Sony occasionally requir...

The sign-in ID (email address) or password does not match a PSN account. This error appears specifically when the creden...

Your account's access to PlayStation Network has been temporarily suspended. This is typically the result of a violation...

There is a problem with the two-step verification setting on your PSN account. This prevents login to PSN on the PS5.

The PS5 encountered a system software problem that prevents normal operation. Official PlayStation Support says this is ...

The PS5 system software cannot detect the Blu-ray disc drive. This is a hardware-level error and cannot be resolved by s...

The PS5 cannot recognize an external USB storage device. Most commonly caused by an incompatible drive format, a USB 2.0...

The PS5 cannot verify the license for a game or piece of content. Common after PSN network issues, account changes, or w...

The PS5 cannot verify your active PlayStation Plus subscription. This blocks access to multiplayer, PS Plus games, or cl...

A game or application crashed and the PS5 returned you to the home screen. This code originated on PS4 and also appears ...

The PS5 could not connect to the server. This exception-class error is typically caused by PSN server congestion, mainte...