WS-116331-5
PlayStation Network Access Temporarily Suspended
WS-116331-5 means your account's access to PlayStation Network has been temporarily suspended, and it is usually the result of a Terms of Service or Community Code of Conduct violation, a payment dispute or chargeback, or activity Sony flagged as suspicious. The email linked to your account normally explains the reason. If you believe it is a mistake you can appeal through PlayStation Support, but creating a new account to dodge the suspension risks a permanent ban. Billing-related suspensions clear once any outstanding payment issues are resolved.
What causes this error
- Violation of PSN Community Code of Conduct or Terms of Service
- Chargebacks or payment disputes
- Suspicious account activity flagged by Sony
How to fix WS-116331-5
- 1
Check the email address linked to your PSN account for a message from PlayStation explaining the suspension.
- 2
Review the PlayStation Network Terms of Service and Community Code of Conduct.
- 3
If you believe the suspension is in error, submit an appeal via the PlayStation Support website.
- 4
Do not create a new account to bypass the suspension - this can result in a permanent ban.
- 5
For billing-related suspensions, resolve any outstanding chargebacks or payment disputes with your bank.
FAQ
What causes PS5 error WS-116331-5?
Violation of PSN Community Code of Conduct or Terms of Service Chargebacks or payment disputes Suspicious account activity flagged by Sony
How do I fix PS5 error WS-116331-5?
Check the email address linked to your PSN account for a message from PlayStation explaining the suspension. Review the PlayStation Network Terms of Service and Community Code of Conduct. If you believe the suspension is in error, submit an appeal via the PlayStation Support website. Do not create a new account to bypass the suspension - this can result in a permanent ban. For billing-related suspensions, resolve any outstanding chargebacks or payment disputes with your bank.
Do I need to reset my PS5 to fix this error?
A full factory reset is rarely needed. Start with the basic steps: restart the console, check for updates, and rebuild the database in Safe Mode. Only contact PlayStation Support or consider a reset if all other steps fail.