NP-102942-8
Age Restriction Prevents This Feature
NP-102942-8 means the content or feature you tried to open is blocked for your account by age restrictions on your PSN profile. It typically affects child accounts on a family plan, accounts whose birth date was entered too low, or content held back by parental controls. The family manager can adjust the content age rating in Family Management, while an incorrect birth date set at signup needs a correction from PlayStation Support. Checking the account's age settings online is the quickest way to see what is limiting access.
What causes this error
- Account age set below the minimum required by the game or feature
- Parental control restrictions applied to a sub-account
- Child account trying to access age-restricted content
How to fix NP-102942-8
- 1
Check the age restrictions on your PSN account via the website at account.sonyentertainmentnetwork.com.
- 2
If this is a child account on a family plan, the family manager must change the content age rating in Family Management settings.
- 3
Verify the age on the account is correct - if it was entered incorrectly at signup, contact PlayStation Support to request a correction.
- 4
The family manager can grant monthly spending and content access to child accounts via their own PS5 or the website.
FAQ
What causes PS5 error NP-102942-8?
Account age set below the minimum required by the game or feature Parental control restrictions applied to a sub-account Child account trying to access age-restricted content
How do I fix PS5 error NP-102942-8?
Check the age restrictions on your PSN account via the website at account.sonyentertainmentnetwork.com. If this is a child account on a family plan, the family manager must change the content age rating in Family Management settings. Verify the age on the account is correct - if it was entered incorrectly at signup, contact PlayStation Support to request a correction. The family manager can grant monthly spending and content access to child accounts via their own PS5 or the website.
Do I need to reset my PS5 to fix this error?
A full factory reset is rarely needed. Start with the basic steps: restart the console, check for updates, and rebuild the database in Safe Mode. Only contact PlayStation Support or consider a reset if all other steps fail.