CE-109245-1
Content License Cannot Be Confirmed
CE-109245-1 means the PS5 cannot confirm the license for a game or piece of content, so it will not let you play it. It commonly appears when the console is not set as your primary PS5, after a PSN sign-out or expired session, or when the on-console license database is corrupted. Restoring licenses from the settings menu fixes the majority of cases; making sure the console is set as your primary device and signing out and back in handle most of the rest. After a primary-console change, licenses can take up to 24 hours to settle.
What causes this error
- Console is not set as your primary PS5
- PSN account signed out or session expired
- License database on the console is corrupted
How to fix CE-109245-1
- 1
Go to Settings > Users and Accounts > Other > Restore Licenses. Wait for the process to complete, then restart the console.
- 2
Ensure the PS5 is set as your primary console: Settings > Users and Accounts > Other > Console Sharing and Offline Play and enable it.
- 3
Sign out of PSN and sign back in.
- 4
Check the PSN status page to rule out a server-side issue.
- 5
If you recently deactivated a console or changed your primary console, licenses may take up to 24 hours to propagate.
FAQ
What causes PS5 error CE-109245-1?
Console is not set as your primary PS5 PSN account signed out or session expired License database on the console is corrupted
How do I fix PS5 error CE-109245-1?
Go to Settings > Users and Accounts > Other > Restore Licenses. Wait for the process to complete, then restart the console. Ensure the PS5 is set as your primary console: Settings > Users and Accounts > Other > Console Sharing and Offline Play and enable it. Sign out of PSN and sign back in. Check the PSN status page to rule out a server-side issue. If you recently deactivated a console or changed your primary console, licenses may take up to 24 hours to propagate.
Do I need to reset my PS5 to fix this error?
A full factory reset is rarely needed. Start with the basic steps: restart the console, check for updates, and rebuild the database in Safe Mode. Only contact PlayStation Support or consider a reset if all other steps fail.