WS-117224-7
Two-Step Verification Problem
WS-117224-7 means there is a problem with two-step verification on your account, which then blocks sign-in to PSN on the PS5. It commonly follows a changed or unlinked authenticator app, a new phone number for SMS codes, or security settings altered on another device. The fix is done in a browser: sign in to your Sony account, turn two-step verification off, sign in on the PS5, then re-enable it. Backup codes saved at setup are the lifeline if you cannot receive a code at all.
What causes this error
- Authenticator app changed or unlinked
- Phone number used for SMS verification changed
- Account security settings were modified on another device
How to fix WS-117224-7
- 1
Sign in to your Sony account at account.sonyentertainmentnetwork.com using a browser.
- 2
Go to Security and disable two-step verification temporarily.
- 3
Sign in to PSN on the PS5, then re-enable two-step verification in your browser account settings.
- 4
If you cannot sign in at all, use the backup codes provided when you first set up two-step verification.
- 5
If you do not have backup codes, contact PlayStation Support for account recovery assistance.
FAQ
What causes PS5 error WS-117224-7?
Authenticator app changed or unlinked Phone number used for SMS verification changed Account security settings were modified on another device
How do I fix PS5 error WS-117224-7?
Sign in to your Sony account at account.sonyentertainmentnetwork.com using a browser. Go to Security and disable two-step verification temporarily. Sign in to PSN on the PS5, then re-enable two-step verification in your browser account settings. If you cannot sign in at all, use the backup codes provided when you first set up two-step verification. If you do not have backup codes, contact PlayStation Support for account recovery assistance.
Do I need to reset my PS5 to fix this error?
A full factory reset is rarely needed. Start with the basic steps: restart the console, check for updates, and rebuild the database in Safe Mode. Only contact PlayStation Support or consider a reset if all other steps fail.