NP-102955-2
Incorrect Sign-In Information
The PSN sign-in credentials entered do not match any account. This is a login failure error for your PlayStation Network account.
What causes this error
- Wrong email address or password entered
- Caps Lock or incorrect keyboard language
- Account may have been locked after repeated failures
How to fix NP-102955-2
- 1
Re-enter your email address and password carefully, checking for typos.
- 2
Try signing in via a browser at account.sonyentertainmentnetwork.com to test your credentials.
- 3
Use the Forgot Password link on the PSN sign-in page to reset your password.
- 4
Enable two-step verification after signing in to protect your account.
- 5
If your account is locked, follow the unlock instructions in the email Sony sends to your registered address.
- 6
Contact PlayStation Support if you cannot regain access.
FAQ
What causes PS5 error NP-102955-2?
Wrong email address or password entered Caps Lock or incorrect keyboard language Account may have been locked after repeated failures
How do I fix PS5 error NP-102955-2?
Re-enter your email address and password carefully, checking for typos. Try signing in via a browser at account.sonyentertainmentnetwork.com to test your credentials. Use the Forgot Password link on the PSN sign-in page to reset your password. Enable two-step verification after signing in to protect your account. If your account is locked, follow the unlock instructions in the email Sony sends to your registered address. Contact PlayStation Support if you cannot regain access.
Do I need to reset my PS5 to fix this error?
A full factory reset is rarely needed. Start with the basic steps: restart the console, check for updates, and rebuild the database in Safe Mode. Only contact PlayStation Support or consider a reset if all other steps fail.