WS-116329-2
PSN Sign-In ID or Password Mismatch
The sign-in ID (email address) or password does not match a PSN account. This error appears specifically when the credentials do not match Sony's records.
What causes this error
- Email address or password entered incorrectly
- Account password recently changed on another device
- Account may have been compromised
How to fix WS-116329-2
- 1
Carefully re-enter your email and password, checking for extra spaces or incorrect characters.
- 2
Reset your password at the PSN account management page.
- 3
Check your registered email for any security alerts from Sony.
- 4
Enable two-step verification to secure your account after regaining access.
- 5
Contact PlayStation Support if you believe your account has been accessed without permission.
FAQ
What causes PS5 error WS-116329-2?
Email address or password entered incorrectly Account password recently changed on another device Account may have been compromised
How do I fix PS5 error WS-116329-2?
Carefully re-enter your email and password, checking for extra spaces or incorrect characters. Reset your password at the PSN account management page. Check your registered email for any security alerts from Sony. Enable two-step verification to secure your account after regaining access. Contact PlayStation Support if you believe your account has been accessed without permission.
Do I need to reset my PS5 to fix this error?
A full factory reset is rarely needed. Start with the basic steps: restart the console, check for updates, and rebuild the database in Safe Mode. Only contact PlayStation Support or consider a reset if all other steps fail.