CE-100006-7
External USB Drive Not Recognized
The PS5 cannot recognize an external USB storage device. Most commonly caused by an incompatible drive format, a USB 2.0 drive (not supported for extended storage), or a faulty cable.
What causes this error
- Drive formatted in an incompatible file system
- USB 2.0 drive (PS5 extended storage requires USB 3.0 or higher)
- Faulty USB cable or port
- Drive requires more power than the PS5 USB port provides
How to fix CE-100006-7
- 1
Use a USB 3.0 or USB 3.1 drive - USB 2.0 drives are not supported for PS5 extended game storage.
- 2
Try a different USB port on the PS5 (there are two on the front and one on the back).
- 3
Try a different USB cable.
- 4
Connect the drive to a PC and format it as exFAT or FAT32, then reconnect to the PS5.
- 5
If the drive requires external power, use its AC adapter.
- 6
For extended PS4 game storage, the drive must be between 250 GB and 8 TB.
Permanent fix for storage errors
If you are repeatedly hitting storage errors, the lasting solution is expanding your PS5 internal storage with a compatible M.2 NVMe SSD.
See our tested PS5 SSD picksFAQ
What causes PS5 error CE-100006-7?
Drive formatted in an incompatible file system USB 2.0 drive (PS5 extended storage requires USB 3.0 or higher) Faulty USB cable or port Drive requires more power than the PS5 USB port provides
How do I fix PS5 error CE-100006-7?
Use a USB 3.0 or USB 3.1 drive - USB 2.0 drives are not supported for PS5 extended game storage. Try a different USB port on the PS5 (there are two on the front and one on the back). Try a different USB cable. Connect the drive to a PC and format it as exFAT or FAT32, then reconnect to the PS5. If the drive requires external power, use its AC adapter. For extended PS4 game storage, the drive must be between 250 GB and 8 TB.
Do I need to reset my PS5 to fix this error?
A full factory reset is rarely needed. Start with the basic steps: restart the console, check for updates, and rebuild the database in Safe Mode. Only contact PlayStation Support or consider a reset if all other steps fail.