NW-102417-5
Network Connection Timed Out
NW-102417-5 means the connection to PlayStation Network timed out, your PS5 reached out to PSN but did not get a reply in time. It usually traces to a slow or congested connection, Wi-Fi interference or a weak signal, or PSN itself being busy. Confirm PSN is up, then improve the link: move closer to the router or go wired, restart the router, and pick a clean Wi-Fi channel. Testing speeds on another device quickly shows whether the bottleneck is the PS5 or your broadband.
What causes this error
- Slow or congested internet connection
- Wi-Fi interference or weak signal
- PSN server congestion
- Router dropping connections
How to fix NW-102417-5
- 1
Check the PSN status page at status.playstation.com.
- 2
Move the PS5 closer to your Wi-Fi router or use a wired Ethernet connection.
- 3
Restart your router by unplugging it for 30 seconds.
- 4
Change your Wi-Fi channel in the router admin panel to avoid interference (channels 1, 6, or 11 for 2.4 GHz).
- 5
If speeds are low, run a speed test on another device to isolate whether the problem is the PS5 or your connection.
FAQ
What causes PS5 error NW-102417-5?
Slow or congested internet connection Wi-Fi interference or weak signal PSN server congestion Router dropping connections
How do I fix PS5 error NW-102417-5?
Check the PSN status page at status.playstation.com. Move the PS5 closer to your Wi-Fi router or use a wired Ethernet connection. Restart your router by unplugging it for 30 seconds. Change your Wi-Fi channel in the router admin panel to avoid interference (channels 1, 6, or 11 for 2.4 GHz). If speeds are low, run a speed test on another device to isolate whether the problem is the PS5 or your connection.
Do I need to reset my PS5 to fix this error?
A full factory reset is rarely needed. Start with the basic steps: restart the console, check for updates, and rebuild the database in Safe Mode. Only contact PlayStation Support or consider a reset if all other steps fail.