NW-102308-4
Network Communication Error
NW-102308-4 is a general PlayStation Network communication error, part of the NW family of codes that all point to connectivity problems between your console and Sony's servers. It can stem from an unstable connection at your end, a router or ISP outage, a PSN server issue, or misconfigured network settings. Start by checking the PSN status page to rule out an outage you cannot fix, then restart your gear, prefer a wired connection, and run the console's connection test. Switching DNS can help when name resolution is the weak link.
What causes this error
- Unstable or slow internet connection
- Router or ISP outage
- PSN server issue
- PS5 network settings misconfigured
How to fix NW-102308-4
- 1
Check the PSN status page at status.playstation.com to confirm servers are not down.
- 2
Restart the PS5 and your router (unplug router for 30 seconds).
- 3
Switch to a wired Ethernet connection.
- 4
Run a network test on the PS5: Settings > Network > Connection Status > Test Internet Connection.
- 5
If DNS issues are suspected, set primary DNS to 8.8.8.8 and secondary to 8.8.4.4 in Settings > Network > Set Up Internet Connection > Advanced Settings.
- 6
Contact your ISP if the connection test shows consistent packet loss or low speeds.
FAQ
What causes PS5 error NW-102308-4?
Unstable or slow internet connection Router or ISP outage PSN server issue PS5 network settings misconfigured
How do I fix PS5 error NW-102308-4?
Check the PSN status page at status.playstation.com to confirm servers are not down. Restart the PS5 and your router (unplug router for 30 seconds). Switch to a wired Ethernet connection. Run a network test on the PS5: Settings > Network > Connection Status > Test Internet Connection. If DNS issues are suspected, set primary DNS to 8.8.8.8 and secondary to 8.8.4.4 in Settings > Network > Set Up Internet Connection > Advanced Settings. Contact your ISP if the connection test shows consistent packet loss or low speeds.
Do I need to reset my PS5 to fix this error?
A full factory reset is rarely needed. Start with the basic steps: restart the console, check for updates, and rebuild the database in Safe Mode. Only contact PlayStation Support or consider a reset if all other steps fail.