NW-102308-4
Network Communication Error
A communication error occurred while connecting to PlayStation Network. Part of a family of NW- network errors that all relate to connectivity problems between the console and PlayStation's servers.
What causes this error
- Unstable or slow internet connection
- Router or ISP outage
- PSN server issue
- PS5 network settings misconfigured
How to fix NW-102308-4
- 1
Check the PSN status page at status.playstation.com to confirm servers are not down.
- 2
Restart the PS5 and your router (unplug router for 30 seconds).
- 3
Switch to a wired Ethernet connection.
- 4
Run a network test on the PS5: Settings > Network > Connection Status > Test Internet Connection.
- 5
If DNS issues are suspected, set primary DNS to 8.8.8.8 and secondary to 8.8.4.4 in Settings > Network > Set Up Internet Connection > Advanced Settings.
- 6
Contact your ISP if the connection test shows consistent packet loss or low speeds.
FAQ
What causes PS5 error NW-102308-4?
Unstable or slow internet connection Router or ISP outage PSN server issue PS5 network settings misconfigured
How do I fix PS5 error NW-102308-4?
Check the PSN status page at status.playstation.com to confirm servers are not down. Restart the PS5 and your router (unplug router for 30 seconds). Switch to a wired Ethernet connection. Run a network test on the PS5: Settings > Network > Connection Status > Test Internet Connection. If DNS issues are suspected, set primary DNS to 8.8.8.8 and secondary to 8.8.4.4 in Settings > Network > Set Up Internet Connection > Advanced Settings. Contact your ISP if the connection test shows consistent packet loss or low speeds.
Do I need to reset my PS5 to fix this error?
A full factory reset is rarely needed. Start with the basic steps: restart the console, check for updates, and rebuild the database in Safe Mode. Only contact PlayStation Support or consider a reset if all other steps fail.