NW-102636-8
PlayStation Network Connection Timed Out
The connection to PlayStation timed out. Similar to NW-102417-5, this is a general network timeout that indicates your PS5 could not reach PlayStation servers within the allowed time window.
What causes this error
- Slow internet or high latency
- PSN server load or maintenance
- Router firewall blocking PlayStation ports
How to fix NW-102636-8
- 1
Restart your console and router.
- 2
Check the PSN status page for outages or maintenance windows.
- 3
Use a wired Ethernet connection instead of Wi-Fi.
- 4
If you use a router with strict firewall settings, open the following ports: TCP 80, 443, 3478, 3480 and UDP 3478, 3479.
- 5
Try setting a static IP for the PS5 and using port forwarding in your router to improve NAT type.
FAQ
What causes PS5 error NW-102636-8?
Slow internet or high latency PSN server load or maintenance Router firewall blocking PlayStation ports
How do I fix PS5 error NW-102636-8?
Restart your console and router. Check the PSN status page for outages or maintenance windows. Use a wired Ethernet connection instead of Wi-Fi. If you use a router with strict firewall settings, open the following ports: TCP 80, 443, 3478, 3480 and UDP 3478, 3479. Try setting a static IP for the PS5 and using port forwarding in your router to improve NAT type.
Do I need to reset my PS5 to fix this error?
A full factory reset is rarely needed. Start with the basic steps: restart the console, check for updates, and rebuild the database in Safe Mode. Only contact PlayStation Support or consider a reset if all other steps fail.