WS-116328-1
System Software Update Required
Your PS5 must install the latest system software before you can use this feature or access PSN. Sony occasionally requires a minimum firmware version for certain services.
What causes this error
- PS5 system software is out of date
- Failed or incomplete prior system update
How to fix WS-116328-1
- 1
Go to Settings > System > System Software > System Software Update and Settings > Update Now.
- 2
If the internet update fails, download the PS5UPDATE.PUP from playstation.com on a PC.
- 3
Format a USB drive as FAT32, create the folder path PS5/UPDATE/, and place the file inside named PS5UPDATE.PUP.
- 4
Insert the USB drive into the PS5 and go to Settings > System > System Software > Update via USB Storage Device.
- 5
Restart the console after the update completes and try again.
FAQ
What causes PS5 error WS-116328-1?
PS5 system software is out of date Failed or incomplete prior system update
How do I fix PS5 error WS-116328-1?
Go to Settings > System > System Software > System Software Update and Settings > Update Now. If the internet update fails, download the PS5UPDATE.PUP from playstation.com on a PC. Format a USB drive as FAT32, create the folder path PS5/UPDATE/, and place the file inside named PS5UPDATE.PUP. Insert the USB drive into the PS5 and go to Settings > System > System Software > Update via USB Storage Device. Restart the console after the update completes and try again.
Do I need to reset my PS5 to fix this error?
A full factory reset is rarely needed. Start with the basic steps: restart the console, check for updates, and rebuild the database in Safe Mode. Only contact PlayStation Support or consider a reset if all other steps fail.